Cancellation & refund policy

Happy Mood Tours – Egypt in Safe Hands

Last updated: 03-07-2026

We want your Happy Mood Tours experience to be as flexible and stress-free as your holiday. Please read our cancellation and refund terms below carefully before booking.

1. Booking confirmation

Your booking is confirmed once you have received a confirmation email from Happy Mood Tours and payment has been successfully processed. This confirmation includes your tour details, pickup information, and total price.

2. Cancellation by the customer

2.1 Free cancellation

You may cancel your booking free of charge up to 24 hours before the scheduled start time of your tour. In this case, you will receive a full refund to your original payment method.

2.2 Cancellation within 24 hours

Cancellations made less than 24 hours before the scheduled start time are not eligible for a refund, as our local guides, drivers, and partners are already reserved and confirmed for your tour.

2.3 No-show

If you do not show up at the agreed pickup time and location and have not cancelled in advance, this is treated as a no-show. No refund will be issued.

2.4 How to cancel

To cancel a booking, please contact us as soon as possible via:

Email: info@happymood-tours.com
WhatsApp/Phone: +20 10 12995106

Please include your booking reference number. We recommend cancelling by email or WhatsApp so we have written confirmation of the date and time of your request.

3. Rescheduling

If you wish to move your tour to a different date instead of cancelling, please contact us at least 24 hours in advance. We will do our best to accommodate a new date, subject to availability. Rescheduling requests made within 24 hours of the tour will be treated as a cancellation under section 2.2, unless otherwise agreed with our team.

4. Cancellation by Happy Mood Tours

Occasionally we may need to cancel or modify a tour due to circumstances beyond our control, including but not limited to:

Adverse weather conditions or unsafe sea/road conditions
Insufficient minimum number of participants
Government restrictions, strikes, or force majeure events

In these cases, you will be offered either:

A full refund, or
The option to reschedule to another available date, at no extra cost

We will always try to inform you as early as possible if a tour cannot proceed as planned.

5. Refund method & processing time

Approved refunds are issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card provider. Refunds are processed via our payment partner ([PayMob / Amazon Payment Services]) and processing times outside our control (e.g. bank delays) may occasionally apply.

6. Group & Private Tour Bookings

For private tours, multi-day packages, or group bookings of 8 people or more, different cancellation terms may apply due to advance supplier commitments. Any such terms will be clearly communicated to you at the time of booking.

7. Changes to this policy

Happy Mood Tours may update this policy from time to time. The version published on our website at the time of your booking applies to that booking.

8. Contact us

If you have any questions about this policy or need to cancel or reschedule a booking, please reach out:

Happy Mood Tours
Hurghada, Egypt
Email: info@happymood-tours.com
Phone/WhatsApp: +20 10 12995106
Website: happymood-tours.com