Happy Mood Tours – Egypt in Safe Hands
Last updated: 03-07-2026
Happy Mood Tours ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit happymood-tours.com or book a tour with us, in line with the EU General Data Protection Regulation (GDPR) for our European customers.
1. Who We Are
Data Controller: Happy Mood Tours
Address: Hurghada, Egypt
Email: info@happymood-tours.com
Phone/WhatsApp: +20 10 12995106
2. What Personal Data We Collect
Depending on how you interact with us, we may collect:
Identity & contact data: name, email address, phone number, nationality
Booking data: tour selection, dates, number of participants, pickup location/hotel, special requests (e.g. dietary needs, mobility requirements)
Payment data: limited transaction details (amount, date, status). Full card details are entered directly with our payment processor and are not stored on our servers.
Communication data: messages you send us via email, WhatsApp, contact forms, or website chat
Technical data: IP address, browser type, device information, and cookies collected when you visit our website
We do not knowingly collect sensitive personal data (e.g. health information) unless voluntarily provided by you for tour safety purposes (e.g. a medical condition relevant to an activity).
3. How We Use Your Data
We use your personal data to:
Process and confirm your tour bookings
Communicate with you about your booking (confirmations, reminders, changes)
Process payments via our payment partners
Respond to enquiries and customer support requests
Improve our website and services
Send marketing communications, only if you have opted in (you can unsubscribe at any time)
Comply with legal and accounting obligations
4. Legal Basis for Processing (GDPR)
We process your personal data based on:
Performance of a contract – to process and deliver the tour you booked
Consent – for optional marketing emails or newsletters
Legitimate interest – to improve our services and website security
Legal obligation – for tax, accounting, and record-keeping requirements
5. Sharing Your Data
We share personal data only where necessary, with:
Payment processors: [PayMob / Amazon Payment Services (APS)] – to securely process your payment
Hosting provider: Hostinger – to host our website and store booking data securely
Local suppliers: drivers, guides, and partner operators – limited to the information needed to deliver your tour (e.g. name, pickup location, number of participants)
Analytics/marketing tools: [e.g. Google Analytics, Meta/Facebook Pixel, Mailchimp — list only the tools actually in use]
We do not sell your personal data to third parties.
6. International Data Transfers
As Happy Mood Tours is based in Egypt and serves customers primarily from the EU, UK, and elsewhere, your data may be transferred outside your home country. Where we transfer data internationally, we take steps to ensure it is protected to a standard consistent with GDPR requirements, including working with reputable processors that maintain appropriate security safeguards.
7. Data Retention
We retain personal data only for as long as necessary to:
Fulfil the purpose it was collected for (e.g. duration of your booking plus any warranty/support period)
Meet legal, tax, or accounting requirements (typically up to [X years] after the transaction)
Afterwards, your data is securely deleted or anonymized.
8. Cookies
Our website uses cookies and similar technologies to:
Enable core website and booking functionality (essential cookies)
Understand how visitors use our site (analytics cookies)
Show relevant content or ads (marketing cookies, only with your consent)
You can manage or withdraw cookie consent at any time via your browser settings or our cookie banner.
9. Your Rights (GDPR)
If you are located in the EU/UK, you have the right to:
Access the personal data we hold about you
Rectify inaccurate or incomplete data
Erase your data ("right to be forgotten"), subject to legal retention requirements
Restrict or object to certain processing
Data portability – receive your data in a structured, machine-readable format
Withdraw consent at any time for marketing communications
Lodge a complaint with your local data protection authority if you believe your data has been mishandled
To exercise any of these rights, contact us at [PRIVACY EMAIL].
10. Data Security
We use appropriate technical and organizational measures (secure hosting, encrypted payment processing via our payment partners, restricted access to booking data) to protect your personal data against unauthorized access, loss, or misuse.
11. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children without parental/guardian consent as part of a family booking made by an adult.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the "last updated" date shown above.
13. Contact Us
For any questions about this Privacy Policy or how we handle your data:
Happy Mood Tours
Hurghada, Egypt
Email: info@happymood-tours.com
Phone/WhatsApp: +20 10 12995106
Website: happymood-tours.com